Sigital Insights

Case Studies

Telco & Fiber: From Chaos To Clarity

How a Tier-1 U.S. wireless infrastructure operator rebuilt its NOC on ServiceNow — and stopped letting its customers see more than it could.
INDUSTRY Wireless & Fiber, Infrastructure
SCALE 100,000+ Devices, National Footprint
PLATFORM ServiceNow CSM, FSM, CMDB, TSOM
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Demos

From Worknotes to Resolved: AI-Powered Summaries

Stop wasting time on manual documentation and start closing tickets faster: Now Assist in ServiceNow is transforming the way IT technicians work by automating one of their most repetitive tasks: writing resolution notes. This AI-driven feature by Trent Edward streamlines the documentation process to boost agent productivity:
– Automated Summarization: Instead of manually typing out
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Streamlining IT Support with Now Assist Incident Summarization

Stop wasting time reading through entire incident tickets just to get up to speed. ServiceNow’s Now Assist AI summarization instantly catches your agents up on chat histories and open incidents so they can focus on solving problems, not scrolling through notes. In this quick demo, Trent Edwards from Sigital shows how Now Assist: Summarizes live
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How Now Assist Helps ServiceNow Agents Work Faster with AI Summarization

Save Time with Now Assist’s Change Summarization Feature – ServiceNow Tips
Working multiple incidents, interactions, and changes at once? Now Assist’s built-in summarization tool helps your agents get up to speed instantly — no more reading through every record from scratch. In this quick demo, Trent from Sigital walks you through how agents can use
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ServiceNow Now Assist: Streamline IT Workflows with AI-Powered Knowledge Generation

This video demonstrates how IT technicians can use ServiceNow’s Now Assist to streamline the creation of knowledge articles from resolved incidents.
Key Takeaways:
AI-Powered Drafting: Using a resolved incident as a source, Now Assist can automatically draft a knowledge article by pulling information from work notes and resolution summaries.
Structured Content: The AI-generated draft includes
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