# Sigital Insights

## Case Studies

### Telco & Fiber: From Chaos To Clarity
How a Tier-1 U.S. wireless infrastructure operator rebuilt its NOC on ServiceNow — and stopped letting its customers see more than it could.  
**INDUSTRY** Wireless & Fiber, Infrastructure  
**SCALE** 100,000+ Devices, National Footprint  
**PLATFORM** ServiceNow CSM, FSM, CMDB, TSOM  
[Read More](/content/blog/case-studies/telco-fiber-from-chaos-to-clarity/index.html)

## Demos

### From Worknotes to Resolved: AI-Powered Summaries
Stop wasting time on manual documentation and start closing tickets faster: Now Assist in ServiceNow is transforming the way IT technicians work by automating one of their most repetitive tasks: writing resolution notes. This AI-driven feature by Trent Edward streamlines the documentation process to boost agent productivity:  
– Automated Summarization: Instead of manually typing out  
[Read More](/content/blog/demos/from-worknotes-to-resolved-ai-powered-summaries/index.html)

### Streamlining IT Support with Now Assist Incident Summarization
Stop wasting time reading through entire incident tickets just to get up to speed. ServiceNow’s Now Assist AI summarization instantly catches your agents up on chat histories and open incidents so they can focus on solving problems, not scrolling through notes. In this quick demo, Trent Edwards from Sigital shows how Now Assist: Summarizes live  
[Read More](/content/blog/demos/streamlining-it-support-with-now-assist-incident-summarization/index.html)

### How Now Assist Helps ServiceNow Agents Work Faster with AI Summarization
Save Time with Now Assist’s Change Summarization Feature – ServiceNow Tips  
Working multiple incidents, interactions, and changes at once? Now Assist’s built-in summarization tool helps your agents get up to speed instantly — no more reading through every record from scratch. In this quick demo, Trent from Sigital walks you through how agents can use  
[Read More](/content/blog/demos/servicenow-agents-with-ai-summarization/index.html)

### ServiceNow Now Assist: Streamline IT Workflows with AI-Powered Knowledge Generation
This video demonstrates how IT technicians can use ServiceNow’s Now Assist to streamline the creation of knowledge articles from resolved incidents.  
**Key Takeaways:**  
AI-Powered Drafting: Using a resolved incident as a source, Now Assist can automatically draft a knowledge article by pulling information from work notes and resolution summaries.  
Structured Content: The AI-generated draft includes  
[Read More](/content/blog/demos/servicenow-now-assist-streamline-it-workflows-with-ai-powered-knowledge-generation/index.html)